- 4 Ways Voice of Customer Can Build Confidence in Your Brand
As the pandemic continues, tracking and trending customer needs, concerns, and pressures will be essential to meet consumers’ new expectations and build a trustworthy relationship. Here are four ways analyzing VoC can help brands measure and trend customer confidence during this time: ... read more - Dollar General to Support Employee Training
Learn how Dollar General Corporation has entered an employee training partnership for personalized frontline-focused learning. ... read more - Amazon Expanding Palm Payment to Whole Foods Market Stores
Amazon is rolling out its Amazon One palm entry and payment technology to Whole Foods Market stores. ... read more - lululemon Piloting Recommerce Program
The newest pilot from lululemon athletica is something old. Learn how the athletic apparel retailer is testing its first-ever recommerce program, lululemon Like New. ... read more - David’s Bridal, Ocean Spray & Forrester Execs To Debate at Analytics Unite 2021
Featuring Lizzy Ellingson, David’s Bridal chief digital experience officer; Brendan Witcher, Forrester Research VP, principal analyst; and Jamie Head, Ocean Spray chief digital and technology officer, the group will debate the strategies expected to have an impact on both the short and long term. ... read more - First Look: Amazon’s Salon Test Lab
Amazon’s new London hair salon will test how new technology can improve the customer experience. Take a look inside. ... read more - How CPGs Can Evolve For an Omnichannel Commerce Experience
Consumers expect brands to understand their unique lives and needs and respond with customized solutions. If the experience they encounter on their journey is poor, or if they can’t find the brand they are looking for, they won’t hesitate to switch brands. ... read more - Where Is Retail Tech Investment Headed Post-COVID?
The retail industry is slowly returning to a ‘state of normalcy’ following one of the most disruptive events in recent memory. Forward-thinking retailers are investing heavily in their tech stacks to ensure they are among the winners when the dust finally settles. This interactive webinar takes an in-depth look at ... read more - Bank Partner or Fintech Partner: Which is Retailers’ BNPL Best Bet?
Retailers have multiple choices when it comes to implementing a buy now, pay later (BNPL) program, including partnering with a bank or a fintech. Learn about the differences here. ... read more - J.Crew’s Newest Sustainability Goals Tackle the Supply Chain
J.Crew has launched new initiatives that further its corporate social responsibility (CSR) and sustainability goals by focusing on products, supply chain and third-party partnerships. ... read more - Lord & Taylor Back as Digital Collective
Lord & Taylor has been launched as a digital Collective Store. Learn what this means for the iconic retailer. ... read more - The Save Mart Companies Tests Autonomous Inventory Robots
Autonomous inventory robot Tally will be roaming the aisles in more grocery stores soon. ... read more - Target Tests Speeding Up Ship-From-Store
Target details how it plans to speed up delivery via its ship-from-store cabalility. ... read more - As At Home Opens New Stores, Its OMS Gets an Upgrade
At Home Group is investing in its order management system (OMS) as the home décor retailer swings back into growth mode. ... read more - RIS CIO of the Year 2021: Adam Fox
When undergoing a massive digital transformation initiative, retailers expect employee churn and other unexpected obstacles. They do not, however, plan for a pandemic. ... read more